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Overview

8x8 Virtual Office for NetSuite brings phone communication through a dialer to your NetSuite environment. The application launches conveniently from your NetSuite dashboard, allowing you to combine the benefits of NetSuite with the capabilities of Virtual Office. The application launches conveniently from your NetSuite dashboard, allowing you to interact with customers without having to switch to another app.

Upon receiving an inbound call, the app tracks if the caller is an existing user by searching NetSuite contacts, and pops the matching record for your preview. This way, you gain full insight into communications with any returning customer. You can be better informed and prepared to answer customer calls by previewing relevant customer record details before accepting the call.

Features

Using Virtual Office for NetSuite, you can:

Limitations

Requirements

 


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