Define Call Result Codes

8x8 Virtual Office for NetSuite allows you to define custom codes to collect information on the outcome of each call per user. For example, if you are a customer support agent attending to customer issues, you can indicate whether the issue was solved, escalated, requires a scheduled call back, and so on.

If you define call result codes, at the end of each call, you are prompted to select an outcome from the pre-defined list. This information is saved in the call log.

To define call result codes:

  1. Go to Menu > Settings.
  2. Enter call result codes under Call Outcome Options. Separate each option using a semicolon, and save when you are finished.