Add and Merge Calls

With multiple-line calling, the app allows you to add a call, switch between calls, and create a conference from multiple calls.

Note: The ability to make additional calls depends on how your Virtual Office extension is set up.

To add a call and create a conference:

  1. While on a call, notify the caller that you are about to create a conference.
  2. Click New Line above the call control panel.
  3. Dial the desired number in the dialpad that appears.
  4. Depending on your settings, you may need to first accept an outgoing call in order to successfully add a call.
  5. To merge the calls, click Merge in the call control panel. The conference ends when one of the three parties hangs up.