Send and Receive Faxes

When you view your list of faxes in the Virtual Office desktop app, you can see at a glance when the fax was sent or received, how long the fax is, and whether an issue prevented an outgoing fax from being delivered.

Send Faxes

You can easily send Internet faxes to other 8x8 users, contacts, and external numbers. In addition, you can edit your settings to be notified via email if your fax was sent successfully or failed.

To send a fax:

  1. If the recipient is a Virtual Office contact, open their contact details, and click their fax number to begin sending a new fax.
    OR
    If the recipient is not a Virtual Office contact, open the More tab, and select Fax. From the fax list that opens, click the New icon to begin sending a new fax.
  2. In the New Fax window that pops up:
  3. Once you are finished, click the Send icon to send the fax. If you have enabled email notifications for fax, you also receive an email to let you know if the fax was sent successfully or failed.

To customize your fax cover sheet:

  1. While creating a new fax, click the Open icon in the Cover field to open the cover page details.
  2. In the cover page details, you can:
  3. To save changes to the cover page, and go back to creating the fax, click Save.

    Note: If you want a more heavily customized cover sheet for your faxes, you can instead detach the cover sheet of the fax you are about to send from Virtual Office, and create an external cover sheet from your preferred word processing application. In the desired application, create a document to serve as your fax cover sheet, customize as needed, and save. You can then attach this document in front of the main content of your fax to have it serve as a cover page.

Receive Faxes

With the Virtual Office desktop app, you can receive faxes right at your desktop and view them at a glance. In addition, you can edit your settings to be notified via email when you receive a fax.

To view a new fax in Virtual Office:

  1. Open the More tab, and select Fax.
  2. From the fax list that opens, click a sent or received fax to expand the application window and view the fax.

To view a new fax via email:

  1. Go to More > Settings > Account settings to open your account settings.
  2. Under My Services, enable email notifications for incoming faxes. You can set the email to contain:
  3. When you receive a fax in Virtual Office, you can open the email notification to access the desired content. If you configured your email notifications to include an attachment containing the fax, you can view your fax directly from your inbox.

Manage Faxes

For your convenience, you can mark your faxes as read or unread, download and print out your faxes, and delete faxes once you no longer need them.

To mark a fax as read or unread:

  1. Open the More tab, and select Fax.
    Unread faxes appear in bold font, and read faxes appear in regular font. Note that outgoing faxes cannot be marked as unread.
  2. From the fax list that opens, hover over the desired fax, and hover over the More icon that pops up to open a menu.
  3. From the menu, select Mark read or Mark unread to change the state of the fax.

To download or print a fax:

  1. Open the More tab, and select Fax.
  2. From the fax list that opens, hover over the desired fax, and hover over the More icon that pops up to open a menu.
  3. From the menu, select either Download or Print as desired.

To delete a fax:

  1. Open the More tab, and select Fax.
  2. From the fax list that opens, hover over the desired fax, and click the Delete icon that pops up to delete the fax.

 


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