Configure Phone and Voicemail Settings

To customize your call experience, you can edit your settings for recording calls and receiving voicemails.

As an X Series or Virtual Office Editions User

If your organization is an X Series or Virtual Office Editions customer, you can access your settings under Settings in the More tab. A few additional settings are available via your user profile page.

To set up call recording:

  1. Go to More > Settings > Account settings to open your account settings in a browser page.
  2. Under Call recording settings, you can:

    Note: Recording notification requirements vary from location to location. Before configuring call recording options, please familiarize yourself with laws and requirements in the areas in which you anticipate recording calls.

To set up voicemail:

  1. Go to More > Settings > Account settings to open your account settings in a browser page.
  2. Under Voicemail settings, you can set:

To set up your voicemail greeting:

  1. Go to More > Settings > Account settings to open your account settings in a browser page.
  2. Under Voicemail settings, you can change your default voicemail greeting, and your voicemail greetings for external callers and for colleagues in your organization. This way, you have greater flexibility in setting your voicemail greeting:
  3. Click Change next to any voicemail type to view your list of recorded voicemail greetings.
  4. Record a new voicemail greeting, or select an existing greeting.
  5. When you are finished, save your changes.

As a Virtual Office Classic User

If your organization is a Virtual Office Classic customer, you can access some of your older settings under Settings > Account settings in the More tab. In addition to setting up call recording and voicemail settings, you can select the music that plays for a caller that you put on hold.

To set up call recording:

  1. Go to More > Settings > Account settings to open your account settings.
  2. In the Call Recording section of the My Services tab, you can choose to:

    Note: Recording notification requirements vary from location to location. Before configuring call recording options, please familiarize yourself with laws and requirements in the areas in which you anticipate recording calls.

To set up hold music:

  1. Go to More > Settings > Account settings to open your account settings.
  2. In the Music On Hold section of the My Services tab, you can choose from your enabled audio files to play to a caller when you put them on hold.
  3. To review the selected audio file, click Listen.

To set up voicemail:

  1. Go to More > Settings > Account settings to open your account settings.
  2. In the Voicemail Settings section of the My Services tab, you can select:

To set up your voicemail greeting:

  1. Access the voicemail system:
  2. Press the * key to enter the main menu.

    Note: If you have no saved voicemail messages, you instead enter the main menu automatically, and do not need to press the * key.

  3. From the main menu, do any of the following and follow the subsequent audio prompts:

 


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