By this time, you have installed and configured your integration with Outlook. When you configured the plug-in, you associated your extension number with Outlook via the Virtual Office desktop app. Now the plug-in can use this extension to make calls. It also listens for calls coming to this extension.
Important: In order for integration with Microsoft to function, ensure that you are using a version that is compatible with your current version of the Virtual Office desktop app:
-For any version of the Virtual Office desktop app, download version 6.1 of the plug-in for calling with Skype for Business.
-For version 6 of the Virtual Office desktop app, download version 6.0 of the plug-ins for meetings with Outlook and calling with Outlook.
-For version 5 of the Virtual Office desktop app, download version 5.0.10 of the Microsoft Integration plug-in, which includes meetings and calling with Outlook, and calling with Skype for Business.
Note: The Outlook plug-in does not store the user's contact information, but instead functions as a dialer and uses information available in Outlook and the Virtual Office desktop app at the time a call is made or received.
Compatibility between the Outlook Click to Call plug-in and the Virtual Office desktop app is as follows:
|Outlook Click to Call plug-in version||Virtual Office desktop app version|
|6.0||6.x, and all currently-active versions of 5.x|
6.x or 5.9
Note: If you have previously installed version 5.0.10 of the 8x8 Microsoft Integration plug-in, it continues to work with version 6 of the Virtual Office desktop app. However, if you try to install version 5.0.10 of the plug-in with version 6 of the app already on your computer, you are prevented from installing the Microsoft Integration plug-in.
The application allows you to dial your Outlook contacts whether you have their numbers listed as:
When you make an 8x8 call in Outlook, the device you call from controls the caller ID of the outgoing call. You can switch between your devices from the Virtual Office desktop app:
Note: Starting with version 6.0 of the Virtual Office desktop app, Classic Mode is no longer supported.
Note: As a user of version 5.9 or older of the Virtual Office desktop app, you can only access Classic Mode if your organization is a Virtual Office Classic customer. If your organization has requested to disable Classic Mode access (or is an X Series or Virtual Office Editions customer), Classic Mode is not available.
If you choose to call from your computer or softphone, your outgoing calls are sent directly from the Virtual Office desktop app.
However, if you choose to call from your desk phone or another phone number, the system completes the outgoing call using the selected device or phone number.
You can place calls from your list of contacts in Outlook, or by clicking a phone number in a received email.
To call a number from your Outlook contacts:
Note: Contact information does not sync both ways; you can import Outlook contacts into the Virtual Office desktop app, but you cannot import Virtual Office contacts into Outlook.
When you receive a call from an Outlook or Virtual Office contact, you receive the call through the Virtual Office desktop app. Click Accept in the Virtual Office desktop app to answer an incoming call.
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