Troubleshooting

Issue Possible Fix

I am unable to receive any calls.

  • Check your agent status. You must be in Ready state to receive calls.
  • If your Virtual Office extension is using softphone, you must log into one of the following soft clients:
    • 8x8 Work desktop app
    • 8x8 Work mobile app

The Screen pop does not work.

Check if your settings for show contact is turned on. For details, check out how to set up screen pop.