When you receive a call, the call control panel pops indicating an inbound call. Click to accept on the call control panel. With an inbound call, the matching contact record may be presented to you based on the Screen Pop settings.
Note: If your extension uses a softphone, you must accept the call in the softphone client.
During an inbound call, the 8x8 Virtual Office app tracks if the caller is an existing user by searching the Desk.com contacts database. On finding a matching record, it presents the record for you to preview and prepare for the call. This process is commonly referred to as Screen Pop.
Based on your settings, the screen pop:
- can occur when a call is offered
- can occur when a call is connected
- can be disabled
In the event of multiple matching contacts, the screen pop lists all matches in a table and prompts you to select the desired record.