Using the 8x8 Virtual Office app, you can:
- Manage customer phone calls from an integrated app.
- Preview matching end user record details and call history before accepting a call.
- Reduce customer-waiting time on looking up record details.
- Set your status to accept or reject calls.
- Import contacts from NetSuite and Virtual Office company directory for a quick search and click to call ability.
- Improve customer service with advance call handling capabilities such as call transfer, multiple party calling.
- Record calls on demand.
- Track outcome of each call using customizable call result codes.
- Track call log of end users.
- Access other features of Virtual Office such as Virtual Meeting, Virtual Room etc.
Open topic with navigation