Introduction

The 8x8 Virtual Office application brings phone communication in to your Desk.com environment. The application launches conveniently from the Desk.com dashboard in a separate window. With this app, you can interact with your customers via phone. You can be better informed and prepared to answer customer calls by previewing relevant customer record details before accepting a call. Upon an inbound call, the app tracks if the caller is an existing user by searching Desk.com contacts. On finding a matching record, it presents the record for you to preview and prepare for the call.

Key Benefits

Using the 8x8 Virtual Office app, you can:

Limitations

Requirements

 


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