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Configure Desk.com Integration with Virtual Office

Important: For Desk.com administrators only.

Configuring Desk.com to integrate with Virtual Office app is quick and simple. It is a one-time task for the administrator. Once configured, the app is available to all Desk.com agents.

  1. Log in to Desk.com account with admin privileges.
  2. Navigate to Admin > Settings > Site Settings.
  3. Enable Phone Integrations to ON.
  4. Navigate to Channels tab.
  5. Click the Phone tab.
  6. In Phone > General tab, set Phone Calls Enabled to ON.
  7. In Phone > Integrations tab, click Add Phone Integration and enter the following details:

    Note: We recommend height and width to be 620 and 250 for optimal viewing.

  8. Select agents who need the Virtual Office app by clicking on each agent individually.
  9. Click Update.
    With this, the configuration for integration is complete.
  10. To validate, change your role to NextGen Agent. From the header, click . The 8x8 Virtual Office app for Desk.com launches.
  11. Enter the credentials of your Virtual Office extension and sign in.

 


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