You are here: Step 1: Enable Salesforce Lightning

Integrate with Salesforce Lightning

Welcome to Virtual Contact Center integration with Salesforce Lightning! Once you have enabled Lightning in Salesforce as a developer or administrator, you can install and configure the integration. Enabling the Virtual Contact Center app for Salesforce Lightning requires you to import a new XML, install the updated integration, add users, and create a new Lightning app for Virtual Contact Center.

Note: Only a developer or administrator in Salesforce can enable Lightning for their organization and then install Virtual Contact Center for Salesforce; after this, all users with permissions can access Salesforce Lightning and use Virtual Contact Center for Salesforce.

 


Send us your Feedback