Check out the following questions, frequently asked by our customers, and our responses for them.
Ensure that browsers are set to allow pop-ups. To check whether your browser allows pop-ups from 8x8, place an inbound call to the agent on Agent Console.
Check with your IT administrator to see if your company has blocked the URL domain for the 8x8 cluster. Your company's IT department may have configured the router or changed the registry to block some websites. If so, you must allow or add the URL domain that has your Virtual Contact Center tenant (such as
https://vcc-naX.8x8.com/AGUI/login_ns_sso.php?tenant=yourtenantname) to access the 8x8 URL domain.
If you have configured Internet Explorer to restrict some websites locally, follow the instructions below to remove the restriction.
To configure Internet Explorer to remove the restricted sites:
For details on Salesforce environments, see https://developer.salesforce.com/page/An_Introduction_to_Environments.
You can check your Virtual Contact Center version by logging in to your Configuration Manager:
8x8 Virtual Contact Center offers three types of integration:
For details, see our content on integrating Virtual Contact Center with Salesforce.
Note: The click-to-dial function is not required with Open CTI Integration. This is required only for Individual System Sign-On.
Setting up a Salesforce account to use click-to-dial functionality requires the following configuration:
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