Note: This version of the integration is no longer supported. For the latest version of this guide, see 8x8 Integration for NetSuite 3.1 For Administrators.
Integrate with NetSuite CRM
8x8 Contact Center supports two ways of integration:
- Single Sign-On (SSO): Provides open Computer Telephony Integration (CTI) with Single Sign-On access from the native CRM environment. CRM users can launch 8x8 8x8 Contact Center with just one click and take advantage of the benefits of the integration. Once you log in to your CRM, you are automatically logged in to 8x8 Contact Center.
- Individual System Sign-On: Provides CRM integration with 8x8 Contact Center from the native CRM environment. CRM users must enter their user ID and password to log in to 8x8 Contact Center.
Customize 8x8 Contact Center Integration
8x8 Contact Center’s standard integration can be extended and customized. The following customization options are available:
- Changes to the default workflow
- Search and query of default or custom fields
- The screen pop of any NetSuite-supported URL
- Call logging of custom fields
To discuss your customization needs, contact our Professional Services at [email protected].