How do I log in to 8x8 Contact Center?

You can log in to 8x8 Contact Center using Individual System Sign-On::

  1. Log in to your Microsoft Dynamics account.
  2. On the top left corner of your home screen, click . The application launches in a floating browser window.
  3. At the prompt, enter your user ID and password to log in to the 8x8 8x8 Agent Console application. Consult your supervisor for credentials. You are now logged in to the app. The app launches and places you on Break status.
  4. Change your status to Available or Work Offline.

    Note: Multiple invalid login attempts may lock you out.

    For more information on agent status and an overview of 8x8 Agent Console, refer to the Quick Start Guide.