An Auto Log is a record that is triggered when all interactions that use the enhanced integrated 8x8 Agent Console are terminated. An auto log automatically logs interaction details of all interactions across all media, and relates to an account, contact, or lead. For example, a call log includes information such as call duration, call answered time, call hang-up time, transaction ID, and call type.
An auto log is created for:
- Inbound interactions
- Outbound interactions
- Interactions involving web callback
- Interactions involving click-to-dial
An inbound auto log automatically associates with the matching record, while the outbound auto log creates an independent task. You can associate a click-to-dial interaction with a desired record by passing extRecordId and extRecordType data.