Note:This version of the integration is no longer supported. For the latest version of this guide, see 8x8 Integration for Microsoft Dynamics Administrators.
8x8 Contact Center integration with Salesforce is supported on Google Chrome browser.
To enable your CRM instance to interoperate with your 8x8 Contact Center, you must have administrative access to:
- Your CRM account
(preferably, with a subscription to Office 365)
- 8x8 Contact Center 8x8 Configuration Manager
Before you begin using the 8x8 Contact Center integration app, we recommend defining the browser settings in Chrome to allow pop-ups and white list the 8x8 cloud domain URL.
- Go to Chrome browser settings.
- Search for pop-up settings and select the Pop-up and redirects setting.
- Click Add and enter <https://cloud8.8x8.com> to the list of allowed sites. Chrome automatically saves these settings.