Note: This version of the integration is no longer supported. For the latest version of this guide, see 8x8 Integration for Microsoft Dynamics Administrators.

Supported CRM Objects

The following Microsoft Dynamics object types have been tested with 8x8 Contact Center integration:

In the default flow, the Account and Contact object types are used to create queries during inbound call and voicemail interactions. Customization allows use of the other supported object types to construct a query.