To configure your eyeBeam softphone:
To set up a new SIP account in eyeBeam:
Note: Your User Name combined with the Domain Name creates a unique SIP Phone URI. This unique URI is used to register your eyeBeam with Virtual Contact Center. For example, if your User Name is <jsmith>, and the Domain is <acmejets.com>, your SIP Phone URI in the agent profile should be <[email protected]>. Please note that the value is case-sensitive.
Note: Please do not remove any information from Dialing Plan, and do not enter any information in the Password and Authorization user name fields.
Note: Account 1 is chosen as the default account for your eyeBeam.
To select audio codecs for your eyeBeam:
Note: 8x8 recommends using only G711 aLaw and G711 uLaw for better voice quality. G729 is a compressed audio codec, which is not recommended for contact centers.
To disable Call Alert:
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