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Configure eyeBeam for Virtual Contact Center on Windows

8x8 issues softphone licenses to Virtual Contact Center customers, allowing them to manage all contact center communications from the desktop. CounterPath eyeBeam 1.5 for Windows is a softphone application that enables you to manage Virtual Contact Center VoIP calls from your desktop, replacing or complementing your hard phone.

The configuration procedure for eyeBeam discussed here applies to Windows users only. For a softphone application compatible with Mac and Windows, please consider Bria.

Note: If you have a previous version of eyeBeam installed on your system, you need to uninstall the previous version before proceeding with the new version.

Configuring and testing your eyeBeam phone is a three-step process:

  1. Step One: Download the eyeBeam software.
  2. Step Two: Configure the eyeBeam softphone.
  3. Step Three: Verify the eyeBeam softphone works with Virtual Contact Center.

Product Discontinuation

Effective June 2012, 8x8 stopped issuing eyeBeam licenses to Virtual Contact Center customers owing to product discontinuation by CounterPath. CounterPath replaces eyeBeam for Windows with Bria for Windows. For all softphone orders, 8x8 currently issues licenses of Bria for Windows and Bria for Mac.

 


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