To enable downloading of call recordings from your Virtual Contact Center tenant, you must use a FTPS client. 8x8 validates the use of the following FTPS client:
Note: Other commercially-available FTPS clients may work, but are not tested and certified by 8x8.
For host name settings in the FTP client, enter a value based on the platform your tenant is hosted on:
For a complete list of platform URLs, see the Platform URL Guide.
You must also open the following outbound ports on the firewall with the IP address of the specific FTP server (e.g. vcc-ftps-us1.com for United States):
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