Collaborate Technical Requirements
The optional Collaborate feature in Virtual Contact Center enables agents to connect to a customer computer for the purpose of providing hands-on assistance.
To allow an agent to use the Collaborate feature, and a customer computer to run the Collaborate feature:
- Configure both the agent and customer computers to allow traffic to pass through TCP port 5907.
If an agent's or customer's computer is behind a corporate firewall, the firewall must also permit the Collaborate feature to use TCP port 5907.
- Verify that the customer computer includes a Java Runtime Environment (JRE).
- Configure the anti-virus software and operating system security features on the customer computer to permit the download and running of the Collaborate program, as some anti-virus programs or operating system security features may incorrectly identify the program downloaded to the customer's computer by the Collaborate feature as a security threat.