You may need to configure Internet Explorer to allow you to work with all Agent Console features.
Internet Explorer places Web sites in one of four security zones:
When you assign a site's URL to an Internet Explorer security zone, you are specifying the security settings that Internet Explorer uses when you visit that site. Depending on your call center's security policies, if you are a Supervisor, in Internet Explorer you add the URL of your Supervisor Console to either the Internet or Trusted sites zone.
If Virtual Contact Center updates the URL of your Agent Console or Supervisor Console, you then need to update your Internet Explorer settings in response to that change. More specifically, you must:
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