To disable SmartScreen Filter for Agents and Agent Supervisors:

1. In Tools, choose Internet Options, then click the Advanced tab.
2. In the Security area of the Advanced tab, clear the Enable SmartScreen Filter check box to disable the feature.

To disable download prompt for Agent Supervisors:

1. In Tools, choose Internet Options, then click the Security tab.
2. In the Security tab, choose the Internet or Trusted site zone.
   For information about security zones, see Managing Agent Browser Security Zones.
3. In the Security tab, click Custom Level, then in the Download section enable Automatic Prompting for File Downloads.

To disable pop-up blocking and Internet accelerators for Agent and Agent Supervisor accounts that use CRM integration:

1. In Tools, choose Pop-up Blocker, then choose Turn Off Pop-up Blocker.
2. In Tools, choose Manage Add-ons, then in Accelerators right-click each accelerator and choose Disable.

To disable compatibility view for Agents and Agent Supervisors:

1. In your browser session, tap or click Tools, and then tap or click Compatibility View Settings.
   
2. Disable all compatibility view settings.