Configure Internet Explorer
The configuration requirements for Internet Explorer differ slightly, depending on whether the agent account type is Agent or Agent Supervisor. The following table is a list of Internet Explorer configuration requirements for Agent and Agent Supervisor accounts.
Agent | Agent Supervisor | IE11 | Configuration Task |
---|---|---|---|
X |
X |
X |
For both Agent and Agent Supervisor accounts, you must disable Internet Explorer's SmartScreen Filter feature. To disable SmartScreen Filter for Agents and Agent Supervisors:
|
|
X |
X |
For Agent Supervisor accounts, you must disable file download prompts in Internet Explorer. To disable download prompt for Agent Supervisors:
|
X |
X |
X |
For Agent and Agent Supervisor accounts that use CRM integration, such as Salesforce and NetSuite, you must disable pop-up blocking and all Internet accelerators in Internet Explorer. To disable pop-up blocking and Internet accelerators for Agent and Agent Supervisor accounts that use CRM integration:
|
X | X | X | In Internet Explorer, you must turn off compatibility view. To disable compatibility view for Agents and Agent Supervisors: |