As an 8x8 Contact Center supervisor or agent, whenever you are not scheduled to work, you must log out of 8x8 Agent Console8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions.. If you fail to log out, 8x8 AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Console reports your status incorrectly.
To log out of 8x8 Agent Console:
- In 8x8 Agent Console, click Work Offline or Take Break.
You must have the Working Offline or On Break status to display the option to Log Out.
- Click Log Out.
Note: Closing the browser containing 8x8 Agent Console does not log you out. You must click Log Out in the Control Panel to log out of 8x8 Agent Console.