If an 8x8 Contact Center agent forgot to log out at the end of the day, you can log the agent out of 8x8 Agent Console8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. using the Monitoring feature. You can log out only the agents supervised by you.
- Log in to 8x8 SupervisorAn agent with the supplementary privileges required to create FAQ categories and answers, monitor agent interactions in progress, listen to recordings of previous interactions, and create reports for the agents groups they supervise. Console as a supervisor.
Only supervisor accounts can access the 8x8 Supervisor Console log out feature.
- Go to the Agent Management tab in the Monitoring tab.
- Click Monitor in the header area.
In the list of agents, the 8x8 Supervisor Console displays next to agents who are currently logged in.
- Click next to the desired agent.
8x8 Supervisor Console logs the agent out, and updates the agent's status to Logged Out.