Log in

Based on the configuration of your 8x8 Contact Center, you may receive the login information through a system-generated email or from your supervisor manually. The login information includes username, a system-generated password, and a URL link to 8x8 Agent ConsoleClosed8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions..

To log in to 8x8 AgentClosedAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Console:

  1. In your preferred browser, enter the URL for your 8x8 Agent Console.
  2. In the login page, enter your username and password. Click Login.
  3. By default, 8x8 Agent Console launches in the On Break status.

    Note: 8x8 Agent Console usernames and passwords are case sensitive. If your access to 8x8 Agent Console is denied due to IP address restrictions, an automatic email is sent to your 8x8 Contact Center administrator. The administrator is then able to give you the access authorization.

  4. Select Available or Work Offline status to initiate the session.

Log in (for users of Unified Login and 8x8 Work)

If you are a 8x8 Contact Center user with Unified Login and 8x8 Work, use https://login.8x8.com to log in to 8x8 Contact Center applications. Whether you are a supervisor or an agent, you can sign into any of these roles with a unified username and password. Every user in 8x8 Contact Center receives a system-generated email notification with the login credentials. The email includes the login URL, username, a temporary password, and a link to create a password. Click the link to set your password and log in.

To log in to 8x8 Agent Console:

  1. In your preferred browser, enter https://login.8x8.com/.
  2. In the 8x8 login page, enter your username or email and click Continue.

  3. Enter your password and click Login.
  4. The 8x8 application panel launches listing all the applications available to you.
  5. Note: You are able to go back to the old application panel at any time by clicking here at the top of the page.

  6. Select the Contact Center Agent application to launch.
    By default, 8x8 Agent Console launches in the On Break status.

    Note: 8x8 Agent Console passwords are case-sensitive. If your access to 8x8 Agent Console is denied due to IP address restrictions, an automatic email is sent to your 8x8 Contact Center administrator. The administrator is then able to give you the access authorization.

  7. Select Available or Work Offline status to initiate the session.

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