Report on transaction codes

8x8 Contact Center transaction codes offer a means to set calling line identifier (caller ID), and to apply call disposition to inbound as well as outbound interactions. Each inbound or outbound interaction in a call center has some purpose and disposition. Transaction codes can be defined to collect call disposition information from the agents at the time of the call, and supervisors can report on this information for analysis and to determine further processing.

Your contact center administrator can create customized transaction codes in Configuration Manager if the 8x8 Contact Center tenant includes the optional transaction codes feature.

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