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Log an Agent Out

If an agent forgot to log out at the end of the day, you can log the agent out of Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. using the Monitoring feature. You can log out only the agents supervised by you.

To log an agent out of Agent Console:

  1. Log in to SupervisorAn agent with the supplementary privileges required to create FAQ categories and answers, monitor agent interactions in progress, listen to recordings of previous interactions, and create reports for the agents groups they supervise. Console as a supervisor.
    Only supervisor accounts can access the Supervisor Console log out feature.
  2. Go to the AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Management tab in the Monitoring tab.
  3. Click Monitor in the header area.

    In the list of agents, the Supervisor Console displays next to agents who are currently logged in.
  4. Click next to the desired agent.
    Supervisor Console logs the agent out, and updates the agent's status to Logged Out.

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