If you are a supervisor, you can obtain your Supervisor Console login credentials from your administrator. Supervisor Console is simply the with exclusive access to supervisory features. See Administer Contact Center for more information. For details about our latest Virtual Contact Center features, see What's New for Supervisors.
For details on how to start using this guide, see our content on Get Started and Tour Your Interface.
Each agent workstation requires a phone and a computer with Internet address:
For information about agent workstation technical requirements, see your contact center supervisor, or refer to the Technical Requirements document.
Known Issue: If you use Internet Explorer to run Virtual Contact Center applications, you may encounter high memory usage. To resolve this issue, clear your browser cookies and cache, activate the setting to clear history, clear history on exit, and reboot.
Note: Virtual Contact Center is partially compatible with Safari, offering support for the Agent Console Control Panel functionality.
Note: Firefox requires the QuickTime plug-in for audio features.
Note: Chrome and Firefox do not support the Collapse Window functionality in Agent Console.
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