Log in

Based on the configuration of your 8x8 Contact Center, you may receive the login information through a system-generated email or from your supervisor manually. The login information includes username, a system-generated password, and a URL link to Agent ConsoleClosedVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions..

To log in to AgentClosedAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Console:

  1. In your preferred browser, enter the URL for your Agent Console.
  2. In the login page, enter your username and password. Click Login.
  3. By default, Agent Console launches in the On Break status.

    Note: Agent Console usernames and passwords are case sensitive. If your access to Agent Console is denied due to IP address restrictions, an automatic email is sent to your 8x8 Contact Center administrator. The administrator is then able to give you the access authorization.

  4. Select Available or Work Offline status to initiate the session.

Login (for Unified Login and Virtual Office users)

If you are a 8x8 Contact Center user with Unified Login and Virtual Office, use https://login.8x8.com to log in to 8x8 Contact Center applications. Whether you are a supervisor or an agent, you can sign into any of these roles with a unified username and password. Every user in 8x8 Contact Center receives a system-generated email notification with the login credentials. The email includes the login URL, username, a temporary password, and a link to create a password. Click the link to set your password and log in.

To log in to Agent Console:

  1. In your preferred browser, enter https://login.8x8.com/.
  2. In the login page, enter your username and password. Click Login.
  3. The 8x8 application panel launches listing all the applications available to you.
  4. Select the 8x8 Contact Center agent application to launch.
    By default, Agent Console launches in the On Break status.

    Note: Agent Console passwords are case-sensitive. If your access to Agent Console is denied due to IP address restrictions, an automatic email is sent to your 8x8 Contact Center administrator. The administrator is then able to give you the access authorization.

  5. Select Available or Work Offline status to initiate the session.

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