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Wallboards Overview

The 8x8 Wallboard for Virtual Contact Center presents real-time metrics of your contact center operations on a desktop, display TV, or monitor on a contact center floor. You can get key statistics to answer questions, such as:

The metrics provide an insight into queue traffic, longest-waiting interactions in a queue, agent productivity status, and more. Access to these metrics allows agents and supervisors to respond to increased call volume quickly and maintain the service levels of your business.

You can choose from readily-available stats, or generate custom stats to suit your business requirements. Whether as a supervisor or an agent, you can look at the metrics and make instant adjustments to serve your customers better.


The 8x8 Wallboard offers the following benefits:


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