Virtual Contact Center supports time zones for global operation by allowing multiple time zone selections within the same tenant. Access to multiple time zones helps tenants with offices across the world. For example, if a business has offices in the US, the UK, and China, the administrator can select the US Pacific time zone as the default, and select UK and China as additional time zones. Agent supervisors in the UK office can monitor queue and agent activity based on their local time zone, and a wallboard manager in China can apply the Asia Pacific time zone to the desired wallboard.
To allow multiple time zones for a tenant:
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