Assign scripts to channels
An 8x8 Contact Center chat script defines the behavior from the time a website visitor enters the website, initiates and completes a chat. For details on chat scripts, refer to Create a Chat Script. For a chat channel to be operational, 8x8 Contact Center administrators must link it to a chat script that defines the chat flow process.
You can assign a script to the channel in 8x8 Configuration Manager in two ways:
From the scripts page
- From the Configuration Menu, open Scripts.
- Go to a media tab, such as Phone, Email, or Chat.
- Select a script from the list, and double-click to open.
- In the Properties tab, click Assigned Channels.
The list of existing channels appears. - Select a desired channel, and click Assign.
From the channels page
- From the Configuration Menu, open Channels.
- Go to a media tab, such as Phone, Email, or Chat.
- Select a channel from the list, and double-click to open.
- In the Properties tab, select a script from the list of scripts.
Note: In phone and email channels, a default script is automatically assigned if you do not select any user-defined scripts.
- Click Save.