A chat script defines the behavior from the time a website visitor enters the website, initiates and completes a chat. For details on chat scripts, refer to Create a Chat Script. For a chat channel to be operational, you must link it to a chat script that defines the chat flow process.
You can assign a script to the channel in two ways:
Note: In phone and email channels, a default script is automatically assigned if you do not select any user-defined scripts.
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