Enable Text to speech

The 8x8 Contact Center IVR engine converts text to speech using the Say object in 8x8 Configuration Manager. The Say object relays static free text or dynamic value of a variable (phone number, queue position) to the caller. These text to speech announcements can play dynamic or static data in multiple languages.

Features

• Convert static text or dynamic value of a variable to speech using the Say object in IVR.
• Announce text to speech in multiple languages.
• Offer basic and prime text to speech services.

8x8 Contact Center offers two levels of Text to Speech service with the following options:

• Basic Text to Speech
• Prime Text to Speech

Text to Speech Options	Basic	Prime
Languages	English (US), French, Italian, German, Spanish	40+ For a list of language supported, click here.
Voices	1	60+
Datatype	Not supported	digit, number, phone, currency,date, time
Character limit	130	210
Number of Say instances allowed in IVR	unlimited	unlimited