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Configure Audio Files and Recorded Greetings

In a typical phone menu, callers direct themselves to the desired destination using choices from the menu. The phone menu is driven by pre-recorded audio messages. Audio files serve to automate a contact center's phone menu. Virtual Contact Center offers a number of pre-recorded messages to serve your business needs. You can also upload customized messages to suit your specific needs. Use the Audio Files tab to manage the recorded messages used by your phone channels.

To display the Audio Files tab:

  1. From the Configuration Menu, open Home.
  2. Go to the Audio Files tab.
    By default, each tenant includes a repository of pre-recorded audio files. You may use these readily available messages or record and upload customized messages.

    Note: Virtual Contact Center supports the 8 KHz, 16-bit, monaural WAV file format only.

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