Create intelligent IVR

8x8 Contact Center provides speech recognition and natural language processing on all incoming calls. A set of pre-built templates can be modified to easily implement solutions, such as appointments, bill reminders, and inbound IVR call treatment with integrations.

The intelligent IVR supports:

  • Automated speech recognition (ASR)
  • Natural language processing (NLP)


The Intelligent IVR provides the following advantages:

  • Allows customer requests without using Dual-tone multi-frequency (DTMF) interface.
  • Increases efficiency of agents.
  • Reduces cost of business.
  • Improves customer experience.

Check out the instructions in the following pages to learn how to set up intelligent IVR.