You need a login URL and credentials to access Configuration Manager. 8x8 Provisioning provides you with the URL, username, and password to log in to your Configuration Manager account.
Before You Begin
Before you log in to Configuration Manager:
- For the latest browser requirements, refer to the Virtual Contact Center Technical Requirements document.
- Acquire the URL, username, and password for your Virtual Contact Center tenant's Configuration Manager.
Log In Roles
You can log in to Configuration Manager in various roles. For details, refer to Roles and Administrators.
- Primary Administrator: an administrator with unrestricted administrative privileges to Configuration Manager.
- Role-based or Secondary Administrator: an administrator who assumes a role with full or partial configuration rights to Configuration Manager.
- Wallboard Access: a Secondary Administrator to access and run 8x8 Wallboards.
The 8x8 Provisioning communicates information required to log in to your tenant by email. The email provides:
- URL to log in to your tenant
- URL to log in as an agent
- Login credentials
To log in as a Primary Administrator:
- Initiate a browser session.
- Enter the URL provided by 8x8, such as https://vcc-na8.8x8.com/CM/login.php.
Configuration Manager displays the Administrator login page.
- In the Login page, enter your Login ID and password:
- Login ID: <TenantName>
- Password: <TenantPassword>
- Click Login.
Configuration Manager launches the Home >Summary page.
As a Secondary Administrator, you inherit privileges defined for the role you are assigned to. For example, if you are a campaign manager with administrative rights to the Campaigns object, you can create, edit, and manage campaigns.
To log in as a Secondary Administrator:
- Go to the Configuration Manager login page.
- Enter the login credentials communicated to you.
If the login URL does not contain the tenant name (as in https://vcc-na8.8x8.com/CM/login.php); add the tenant name in the Login ID:
- Login Id: <AdministratorUserName>@<TenantName> as in [email protected]
- Password: <AdministratorPassword>
Use the Configuration Manager login credentials to access and run wallboards. For details, refer to Run a Wallboard.
To Access Wallboards: