A chat button in 8x8 Contact Center is an interface for a customer to initiate a chat. 8x8 Contact Center administrators can design a chat button to be offline or online using 8x8 Configuration Manager. An online chat button can be used during the business operational hours for chat, while an offline button can be used to direct visitors during offline hours. Chat design offers default offline and online chat buttons for use. To customize a chat button, you can create a new button from scratch, or copy a default button and make the desired changes.
To create an online chat button:
- From the Configuration Menu, open Chat Design.
- While in the Button tab, click
or Online. - Enter a Name and Description for the new chat button.
- Browse and upload an image for the button.
Note: The file size must not exceed 1 MB.
- Enter the name for the Button label. This field mandates a label for the button that complies with WCAG. For the visually impaired, the screen reader reads out the label for better comprehension.
- Click Save to create a new chat button.
To create an offline chat button:
- From the Configuration Menu, open Chat Design.
- While in the Button tab, click or Offline.
- Enter a Name and Description for the new offline chat button.
- Browse and upload an image for the button.
Note: The file size must not exceed 1 MB.
- Enter the name for the Button label. This field mandates a label for the button that complies with WCAG. For the visually impaired, the screen reader reads out the label for better comprehension.
- Click Save to create a new chat offline button.
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