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IVR Phone Script Examples

An IVR script plays audio files to prompt a caller for information, and uses the caller's responses to route the interaction to a specific phone queue.

The following procedure illustrates scripts that contain increasingly complex combinations of IVR script objects and control flow features:

Before You Begin

The procedure in this section assumes that you have used Configuration Manager to create:

Best Practice: Before editing a Virtual Contact Center IVR script, disable the IVR channel.

To disable the phone channel:

  1. From the Configuration Menu, open Channels.
  2. Go to the Phone tab.
  3. Find the desired channel, and click .
  4. In the Properties tab, clear This channel is enabled.
  5. Click Save.

See Also


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