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Define Password Policies

Password policies allow the contact center administrator to define rules to enhance tenant security by encouraging users (administrators, agents, and supervisors) to employ strong passwords and ensure proper usage. Password policies define a mechanism to secure user accounts.

Note: Administrators cannot create passwords for new users. Account information such as the system-generated password is automatically communicated with new users via email. Administrators, however, can help users reset their passwords during lockout by sending a system-generated email that contains the password reset link.


The following features in password policies allow users to define passwords and increase their account security:

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