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Understand the Configuration Manager Interface

When you log in to Configuration Manager, you see the Configuration Menu, the Home page, and some tabs. Configuration Manager organizes the user interface into three functional areas:

The following table summarizes the functional areas in Configuration Manager. For details about each area, see Summary of the Configuration Manager Tabs.

Functional Area Description
1) Configuration Menu Use the Configuration Menuon the left to configure a desired functionality for your contact center. The Configuration Menu lists features your company has subscribed to.
2) Configuration tabs Select a desired item in the Configuration Menu, such as Profile or Audio Files, to configure the feature.
3) Header Bar
  • My ProfileAllows the Secondary Administrator to change their Configuration Manager interface language to French or Japanese, for example, edit their email address, change password and set up a security question using this link. For more information refer to How to change the role-base administrator password. The supported languages are: English, Japanese, French, Canadian French, German, Spanish, Dutch, Italian, and Portuguese.
  • Co-browsing: Allows Virtual Contact Center customers using Configuration Manager to seek hands-on assistance from 8x8 customer support or deployment team. To initiate a Co-browsing session from Configuration Manager:
    1. Click Co-browsing.
    2. A pop-up window appears with a session ID that helps you establish a secure connection with the customer support agent.
    3. Communicate the Session ID to the agent, and click Start. See Get Remote Customer Assistance.
  • Help: Opens a link to the FAQ and documentation guides.
  • Logout: Logs you out of Virtual Contact Center.

See Also


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