Configure chat channel properties

Configuring a chat channel in 8x8 Contact Center involves:

• Configuring chat channel properties.
• Creating a chat script to define chat flow.

To configure properties for a chat channel, you must specify the channel name, description, and chat script. A chat script defines the chat behavior from the time a website visitor enters the website, and initiates and completes a chat. Use Channels > Chat > Properties to specify the primary properties of the chat channel.

To configure chat channel properties:

1. From the Configuration Menu, open Channels.
2. Go to the Chat tab.
3. In the list of chat channels, click to edit, or to add a new chat channel.
   The Properties tab opens.
   

4. Enter or select values for the channel.
   The following table summarizes the options under Channels > Chat > Properties:

   Chat Channel Property	Description
   Channel type	Read-only reminder of the type of channel.
   Name	Type the name of this chat channel. 8x8 Agent Console displays the channel name when the agent receives an email.
   Description	Enter a summary or purpose of the chat channel.
   Chat Script	If you have already defined a chat script, select the script from the list. If not, proceed to save the properties without a chat script. Next, create a chat script and add the channel you just created. For details on chat scripts, refer to Create a Chat Script. The script defines the chat behavior from the time a website visitor enters the website, and initiates and completes a chat.
   This Channel is enabled	Select to enable this chat channel for service. Enable a channel only after your contact center is ready to receive interactions on the channel.

5. Click Save.

See Also