Skip campaign calls while on Auto Answer

8x8 Contact Center offers agents the option to skip the campaign calls during a campaign. To give the agents this capability, 8x8 Contact Center administrators must enable the option in 8x8 Configuration Manager under Campaign > Properties .

To set up the Skip Campaign option:

  1. Log in to 8x8 Configuration Manager.
  2. Go to Campaigns > Properties and click to create or edit an existing campaign.
  3. Select Show Skip button.

    The campaign list also indicates if displaying skip button for agents is enabled or disabled for each campaign. Make sure the Show Skip button is selected in the column settings.

    In 8x8 Agent Console and during a campaign call, if the Skip button is enabled, it offers agents the choice to skip a call by clicking the Skip button on their Control Panel.