Authorize IP access via email

8x8 Contact Center administrator is able to add or authorize an agent's IP address via email authorization. This feature enables agents using a new and unidentified IP address to connect to their tenant. The administrator controls the ability to send or block this email notification via 8x8 Configuration Manager.

Note: The authorization is supported for 8x8 Configuration Manager and 8x8 Agent Console.


  • Automatic email: The administrator receives an automatic email when an agent is denied access.
  • Quick access: The agent gains access as soon as the administrator clicks a URL in the email.
  • Prevent email spam: Only one notification email is sent to the administrator per hour, irrespective of the number of login attempts.
  • Improved security: The authorization URL expires in 24 hours, whether the administrator has authorized the address or not.
  • Description: A description added for the IP address allows the administrator to keep a reminder for future references.

How the authorization process works

  1. The agent tries to access 8x8 Contact Center from an unauthorized IP address, but access is denied.
  2. An email notification is sent to the administrator, containing information such as the agent's username, IP address, and the date of attempted access. The email also contains a URL.

    Note: Under Security > IP Address Restriction, the administrator must enable Send access control e-mail to receive the email.

  3. The administrator clicks the URL link in the email to authorize the IP address.
  4. The administrator receives a confirmation that the IP address is authorized successfully.

    Note: For security reasons, the URL expires after 24 hours. If the administrator uses the URL the second time or after the expiry, a message indicates the token has expired.

  5. The agent can now log in using the IP address.