Upload pre-recorded messages for campaigns

During a campaign call, an 8x8 Contact Center agent can access and play pre-recorded messages defined for that campaign to ensure a uniform delivery of the campaign message to all customers. In the Outbound Setup, you can upload a set of pre-recorded messages which can be accessed by campaigns. When you create a campaign in 8x8 Configuration Manager, you can assign messages specific to the campaign.

Abandoned calls in predictive campaigns need to play a message, typically stating the company the call is from and a standard call back number. This abandoned message must be played within two seconds of a live answer for compliance.

Note: Supports audio files in WAV format only.

To upload a pre-recorded message in Outbound Setup:

1. Go to Outbound Setup > Audio Files.
   
2. Select Outbound Setup Files in the Directories section.
3. Click Menu.
   The menu provides options to add, delete, or rename a folder. You can add files to folders only.
4. Select Add Folder.
   You are prompted to enter a name for the new folder.
   
5. Enter a folder name, and select Create.
   The folder appears under the Outbound Setup Files.

   Note: Do not include special characters in the folder names.

6. Select the folder, click Menu, and select Add File.
   
7. Enter a Name and Description of the audio file.
8. Click Choose File and select an audio file of the message to upload.

   Note: You can upload audio files in WAV format only.

9. Click Play Audio to play and check content of the message.
10. Click Save. The audio file appears in the Audio File Items pane.

To upload an abandoned message:

1. Select the Abandoned message files folder, click Menu, and select Add File.
2. Click Choose File and select an audio file of the message to upload. Note: You can upload audio files in WAV format only.
3. Click Play Audio to play and check the content of the message.
4. Click Save. The audio file appears in the Audio File Items pane.

See Also