Specify sort order
8x8 Contact Center administrators can sort a campaign call list based on applicable CRM fields. The call list takes priority based on the sort order you specified. When a campaign runs, calls are placed based on the sorted order. For example, using the 8x8 Configuration Manager, you can sort a call list by the descending order of your business expenses in the last six months. The calls are placed to the customers bearing the highest expenses first.
Note: You cannot modify the sort order after initiating a campaign.
To specify sort order for a campaign call list:
- Click the Sort tab for a campaign.
- Select a field from the drop down list, and select the sort order.
Note: You can sort any text field in the ascending or descending order.
- Click to nest more sort criteria.
- Click Save.