Customer Experience Overview

Customer Experience provides contact center agents with an interaction overview specific to the agent, as well as an overview of the caller's experience once the call enters the contact center. It shows a detailed view of the recent calls with full filtering options, helping agents assess and improve their performance and quickly find the call detail information.

An agent can launch 8x8 Customer Experience from Agent ConsoleClosedVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions., eliminating the need for a separate login.

Features

Log In

To access Customer Experience in Virtual Contact Center:

  1. Log in to AgentClosedAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Console.
  2. Click the Application Selector in the Control Panel.
  3. Select Customer Experience.
    The dashboard launches in a separate browser window.