Connect the customer with the most suited agent using Call Parking. Call Parking allows agents to park a call to be retrieved by another agent or extension user who may currently be busy. When the agent parks a live call on an available parking extension, the caller hears call park music. The agent can then inform the second agent or extension user about the parked call and the parking extension number via chat. The other user can retrieve the call by clicking on the parked extension.
Note: A call that is parked longer than five minutes is offered back to the same agent who parked the call.
To park a call:
To retrieve a parked call:
In a conference call, any agent involved can park a call without interrupting/impacting the live call.
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