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Process Voicemail Interactions

For agents assigned to voicemail queues, Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. Phone tab enables you to process voicemail interactions as a subset of phone interactions.

Unlike phone interactions, voicemail interactions cannot be transferred or forwarded. The information in this section describes the default voicemail options.

For information about Agent Console phone tools, see Overview of Phone Controls.


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